Owners of med spas and salons usually want to know three things: will it sound like us, will it actually fill the book, and where does it stop. These answers cover how we set up the system for studios of every size, from a solo stylist to a multi-provider med spa. Start with the AI for med spas and salons overview for the full picture.
Where the AI stops
At a med spa, the AI handles scheduling, policies, and logistics. It never gives medical advice, and questions about candidacy, side effects, or reactions go to your licensed providers. Med spas providing medical treatments should confirm their HIPAA requirements, including whether a Business Associate Agreement is needed, before routing protected health information through any AI or messaging tool.
For anything we have not covered, reach the ClientPro.ai team or read the med spa and salon AI receptionist page.
Questions and answers
Will the AI sound like our brand?
Yes. We write the greeting, tone, and phrasing to match your studio, whether that is warm and casual or polished and clinical. You approve the scripts and can adjust them any time.
Can it book consultations and appointments?
Yes. It can book into a connected calendar, send your online booking link, or capture a request for your team, depending on how you book today.
Does it answer Instagram and Facebook messages?
Yes. Social DMs land in the same inbox as calls and texts, and the AI can respond with approved information and a booking link.
Will it give treatment advice?
No. For med spas, questions about candidacy, side effects, or aftercare go to a licensed provider, and emergencies get 911 instructions. For salons, it can answer service questions from your menu.
Can it enforce our deposit and cancellation policy?
It explains your policy consistently on every booking and can text a secure deposit link. Your team decides the amounts and any exceptions.
How does rebooking automation work?
Each service gets a return interval set by your providers or stylists. When a client is due, they get a friendly text with a booking link.
Can it manage memberships?
It can send welcome messages, reminders about unused credits, renewal notices, and text-to-pay links. Your team handles cancellations and exceptions.
Does ClientPro handle HIPAA for our med spa?
No, and we do not claim to. Med spas that provide medical treatments should confirm their HIPAA obligations, including whether a Business Associate Agreement is needed, before routing protected health information through any AI or messaging tool.
Will it help us get more reviews?
It can send a review request after each visit and alert you to new reviews. Replies are drafted for approval and, for med spas, avoid discussing treatments.
What does it cost?
Plans start at $97/month with a 14-day free trial. The right plan depends on your size and which campaigns you want.
Do you only work with studios in South Carolina?
No. ClientPro.ai is based in Columbia, South Carolina, and works with med spas and salons nationwide.